- Once you purchased a subscription your account will be active.
- You can log in to the Client Software.
- Use the email address or username and password you use on our website.
If you registered after 2019-03-22 a username was generated for you from your email. If your email is email@example.com your username will be test.
If you change your password on the website it takes a couple of minutes to apply in the Kameleo Client.
If you cannot log in
Check if you have active internet connection. If you are using proxies / socks set up extra rule for api.kameleo.io (See our articles about socks and proxies)
Note that you are not allowed to have multiple active sessions in Kameleo with the same username. There can be some occasions when you exit Kameleo then you want to log back in but you will be on hold and notified about the maximum sessions. In this case you just have to wait a couple of minutes then you can try it again.
Sometimes it happens that you will get an ‘Invalid credentials’ error message while logging in. In that case try to write your password into notepad, and than copy-paste your password to the password box. It is necessary because when you are using a VPS / RDP / VM the keyboard layout can be different.
If you change your password on the website your password in the Kameleo.ClientGUI.exe will also change in a couple of minutes. So if you cannot login to Kameleo try to change your password here.